Enterprise System users can find the answer to virtually any question through the fully integrated, comprehensive online help system available on the client, member and provider web portals. Online help is provided in a variety of formats, from pdf reference guides and graphic depictions to educational videos in order to suit users’ preferred learning styles. Users will find explanations of high-level concepts, a glossary of terms, full-text search capabilities as well as step-by-step instructions that lead them through a variety of workflow tasks. The online help system opens in its own resizable window, allowing users to view help topics without losing their place in the Enterprise System.
Wonderbox Technologies makes a significant and ongoing investment in our online help solution because we have found that this is a critical and essential component to our clients’ success.