Wonderbox Technologies is committed to maintaining the Enterprise System as a premier benefit administration software platform for use by many segments of the health benefits industry. We partner with our clients to help drive many of the feature enhancements in our software. We also proactively upgrade the system to keep pace with future requirements and expectations.
As our clients face new business requirements, our support teams gather information and submit the feature requests to our software development and database analyst teams. Likewise, as our operations staff identifies ways to streamline workflows and improve processes, they submit enhancement requests. When a client requests a feature change or enhancement, we investigate the repercussions of the change, identify any possible effects on other clients, and then design the feature or enhancement so that it does not affect other clients’ workflows and processes. Our compliance officer ensures that the Enterprise System software complies with all state and federal rules and regulations.
Our formal R&D management group includes members from each discipline, including software design, software development, database administration, network administration, quality assurance, technical communication, implementation, and business analysis and administration. We also rely on the business expertise of the SKYGEN USA Benefit Management companies.